Delivery Options Overview
If you are located in the United States,European , Asia,South America ,East ,Austrialia, Oceania , North America With standard shipping method your package will take between 2-5 business days to be delivered via USPS OR UPS Ground. Actual transit time is based on where you are located.

1. Order the Product and Specify the Delivery Method

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2. You Will Receive an Order Confirmation Email

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3. Wait for Your Order to Arrive

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We offer expedited shipping methods, including:

UPS Next Day Air
UPS 2nd Day Air
UPS 3rd Day Select
USPS Priority Express
FedEx Priority Mail
You can choose the shipping method according to your urgency at the checkout page. For wings, harnesses, and high-value items, we require a signature upon delivery.

Exchange or Return of Goods Return And Refund Policy Overview
There are a few important things to keep in mind when returning a product you purchased. You can return unwanted items by post within 14 business days of receipt of your goods. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

You have 14 business days to return an item from the date you received it.
All items that have been purchased by us are refundable.
Please ensure that the item you are returning is repackaged with all elements.
Any item has to be in good condition in the original box with all the paperwork for the full refund.
open boxes or tested item can be exchanged only
Shipping costs & Paypal Transaction Fees are not refundable
Use an insured traceable courier.
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please Note: the fees paid on that transaction are not be refunded to your account. This is for several reasons:

When a charge is processed, we incur costs from the card networks (VISA and Mastercard) and from the payment partners we work with. Because these networks establish the rules and guidelines for refunded payments, very often they will keep the upfront cost of a refunded transaction. Therefore, these costs are not refunded to us when the charge is refunded.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@doutonegear.com

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Duotone Gear Shop and send your item to:

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PURCHASE THE ITEMS BELOW ARE FINAL
kite
board , sails & wings.
Harnesses (We do offer exchanges for a different size and/or model if the size doesn’t fit)
You can get our expert advice for free if you have any confusion while selling your wing, harness,
FREQUENTLY ASKED QUESTIONS
What equipment do you need for kite?
While there are tons of pieces of equipment & accessories that you can utilize to enhance your kite experience we have collected a few key items that we believe to be essential for every kiter. These items include the wing, harness, board, safety reserve shoot, sun glasses, and suspension & break ropes

What payment methods do you accept?
How do I check the status of my order or track a shipment?
How quickly should I expect a response to my online order?
How do I return or exchange an item?
What is the address to use for return?
Do you ship to APO/FPO addresses?
What is a kite made up of?
Airbag or Bumpair?
What types of helmets are there?
Why do I need my reserve pack inspected?
What are the physical requirements to be a windsurfing?
What is a Promotional Code (Promo. Code)?
Is windsurf dangerous?
How long will my wing foil last?
How much does my equipment cost.?
CAN I kite IN RAIN?
DO YOU NEED A LICENSE TO FLY A Duotone ?
Need a Help?
Email: info@doutonegear.com
Duotone Gear Shop